Post by shiyabul on Aug 20, 2024 6:29:32 GMT
Are there commonly used Service Levels and the like? Absolutely! But beware. Essentially, anyone can publish anything claiming that some metric achievement categorizes performance as “best practicetraditional or world class.” Few of the metric performance data frequently used by Contact Centers will fit into improving your Value. It just doesn’t fit the language. There are very few ways to relate topline growth via traditional metrics such as Service Level, Handle Time, Abandon, etc.
It would be tough to relate improvements to market https://lastdatabase.com/ share, wallet share, brand deepening, Customer Experience, and relationship building. This is why I say that “information is currency.” Use information as your Visibility and Value-building bargaining c
hip. Ask yourself these questions: What information do I have that will have relevance (Value) to another department? What do senior executives really need to know that I’m not telling them? What are we learning and sharing about our customers changing needs and preferences?” Think about the Marketing example.
It would be tough to relate improvements to market https://lastdatabase.com/ share, wallet share, brand deepening, Customer Experience, and relationship building. This is why I say that “information is currency.” Use information as your Visibility and Value-building bargaining c
hip. Ask yourself these questions: What information do I have that will have relevance (Value) to another department? What do senior executives really need to know that I’m not telling them? What are we learning and sharing about our customers changing needs and preferences?” Think about the Marketing example.